Effective Date: 16th June 2025
Applies to: All Zoom Apps (public and beta), Appcetera.co.uk Website, Email, Help Desk, and support platforms.
Brand: Appcetera.co.uk — wholly owned by John Drinkwater T/A Experts Who Agency
1. Who We Are
We develop and support Zoom Apps under the brand Appcetera.co.uk, owned by John Drinkwater T/A Experts Who Agency. This Privacy Policy applies to all our apps, website, emails, and support services.
2. Data We Collect
General Apps:
We do not collect personal data through Zoom Apps. However, we may collect personal data via:
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App registration pages: When you sign up to receive news, updates, or early access, we collect your name and email address.
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Support and contact forms: If you contact us through our help desk or support pages, we collect your name, email, and the content of your query.
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Mailing list and newsletters: When you subscribe to our newsletter or event updates, we collect your name and email address. This data is stored securely with our third-party CRM provider, VBOUT, which we use to manage and send emails.
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Mailing engagement: We may track email opens and link clicks via VBOUT to better understand how subscribers engage with our messages.
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Purchases and invoicing: We collect your name, email address, billing address, and payment record details (only for tax and accounting purposes). Payment card data is processed securely by our payment providers — we do not store it directly.
App-Specific:
Meeting Admin Appcetera & Meeting Manager Appcetera
These apps have access to Zoom meeting data (e.g., meeting times, participant lists, attendee information) and allow you to add custom overlays. We only use this data to provide the requested app features. You are responsible for the copyright of any uploaded content.
Zoom Permissions:
Zoom clearly shows the data our apps request when installed. If permissions change, Zoom will ask for your approval again. These details are also listed on each app’s Zoom Marketplace page.
3a. How We Use Your Data
We use your data to:
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Fulfil your instructions using our Zoom apps
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Communicate with you about updates or changes to our apps
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Provide support and respond to your enquiries
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Send newsletters and product announcements (if you have opted in), using our provider VBOUT
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Track newsletter engagement (opens and clicks) to improve communication
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Issue and retain invoices, in compliance with tax law
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Comply with legal obligations and protect our legitimate interests
We do not sell, rent, or trade your personal data.
3b. How We Store and Protect Your Data
All data is stored securely and is only accessed by authorised personnel. We use both administrative and technical measures — including regular security testing — to protect against data loss or misuse.
Newsletter subscriber data is securely stored using VBOUT, our third-party CRM. Only designated team members have access, and VBOUT is GDPR-compliant.
Our apps and website are hosted on dedicated servers managed by trusted providers.
4. Legal Basis (GDPR)
We process your data under the following legal bases:
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Consent — When you subscribe to our newsletter or contact us
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Contractual obligation — For purchases or services
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Legitimate interest — To improve and maintain our services
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Legal obligation — To comply with accounting and tax law
5. Data Retention
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Invoicing and financial records are retained for at least 6 years (UK tax law).
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Newsletter subscription data is stored until you unsubscribe or request deletion.
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Application access data is kept only for registered users as needed.
6. Your Rights
You have the right to:
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Request access to the personal data we hold
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Request correction or deletion of your data
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Withdraw your consent at any time
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Object to or restrict certain processing activities
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Request a copy of your data (data portability)
Unsubscribing:
You may unsubscribe from our emails at any time using the link provided in each email.
⚠️ Note: Deleting your data may affect your access to certain app features or email updates. Data required for invoicing or legal purposes will be retained.
To exercise your rights, contact us at: [email protected]
7. How We Protect Your Data
We implement technical and organisational safeguards, including encrypted hosting, access control, and third-party tools to test and monitor our systems.
Our website and apps are hosted on secure infrastructure with limited access by our team and trusted providers.
8. Sharing and Third Parties
We do not sell or trade your personal data.
We only share your data with:
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Trusted service providers (e.g. VBOUT, email CRM; hosting; Zoom, Stripe & Paypal, payment processors)
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Legal authorities if required by law
All third-party services are contractually required to protect your data and use it only for specified purposes.
9. International Data Transfers
Our primary data centres are located in the UK. However, we may use global CDNs and services (e.g., Zoom, VBOUT) that process data internationally.
Where applicable, we apply safeguards such as Standard Contractual Clauses to ensure compliance with international data protection regulations.
10. Changes to This Policy
We may update this policy as our services evolve. Significant changes will be communicated to you.
If an app requests additional permissions in Zoom, you will be asked to review and approve them before continuing.
11. Contact Us
John Drinkwater T/A Experts Who Agency
Brand: Appcetera.co.uk
📧 Email: [email protected]
🌐 Website: https://appcetera.co.uk
💬 Help Desk: https://appcetera.co.uk/supportdesk/
12. Disclaimer and Future Use
Our Zoom apps are provided “as is” with no guarantees of uninterrupted service or suitability. While we do our best to monitor and improve stability, occasional disruptions may occur. Use of our apps is at your own risk.
At present, all apps are free. We may introduce premium features, plans, or support tiers in the future. Certain features may be limited to paying users.
Most Recent Updates;
16th June 2025: We updated the policy to reflect the new option for people to subscribe to our mailing list for news.
